On the run up to Christmas you will be seeing many articles on what changes you should be making for the New Year. “What will you be doing to make a difference in 2016”, they ask. They are many good ideas and areas to focus on to improve, but whether it is your numbers, marketing or operations your people will be the key to success.
Your focus on your staff as the core of the changes is fundamental to the success of the improvement. Yes you need to look at the impact of any changes you make to ensure you address all possible risks but the new thinking required by employees does not happen on it’s own.
Having a fantastic business process is very important and should be celebrated but put it into the wrong environment and culture and it will not become the norm. Ask yourself this question about procedures you have put in place in your organisation. Is there anyone that repeatedly tries to cut out certain things, bypass your system? Have you asked the question why? Did you encourage your front line staff to help you write the procedure so that you can understand what life is like there?
Over the coming month of January my blogs are going to explore this more as it links to a lot of the areas covered by the new ISO9001:2015 standard. I want companies to understand the difference between instigating change within their company and building in fundamental lasting changes that will have an impact on their business.
Below I share my tips on key things to think about to nurture your culture and prepare for the changes ahead in 2016, these are not in order of importance just food for thought over the Christmas period..
Processes and systems – Have systems that are well written and effective. if there is a problem focus on the system first not who to blame, blame cultures destroy innovations and improvement.
Leadership and vision – Knowing the why behind your business enables you to engage people with your story. True followers of a leader want to be inspired and the art is to help them develop their own dreams for their lives both work and at home. Lead by example and adhere to your systems; otherwise how can you expect anyone else to value what you say if you are not committed yourself. Systems also allow you to add the degree of control needed and put the boundaries in place to enable you to lead and manage the business.
Listen – Listen to your customers, listen to your staff and all interested parties that may have a direct impact in you being able to fulfil your purpose for the business. Do you actually know what your customers perception of you is? What do your staff say about you and the company?
Knowledge – Build a knowledge hub, encourage the sharing of information to remove the knowledge is power culture. Understand and build on the competencies of your people, make sure it links to the risks affecting your business. Ensure that your staff have the right knowledge to do their jobs, the most willing individual cannot perform if they do not have access to the correct information this is my next point.
Fact based decision making – You’re probably collect a lot of data without even knowing it, or maybe you do but it’s not not in an easy format to report from. Take away assumptions and start basing your decisions and fact, know your numbers and analyse for your Key Performance indicators.
Be SMART with your actions – Always link objectives to your why and make sure they are SMART, clear actions are the only way to achieve what you want and enable others to help you get there.
Values – We all have values we hold with high importance, make sure this is reflected in your business and maintain that integrity. Define your values for others and recruit on this basis to maintain your culture. If you have someone poisoning the culture it is far better to lose them however much knowledge they hold. The most efficient working team environment is one that is happy, fulfilled and dedicated to it’s purpose.
The important thing to remember is the clear line of sight between your vision and why to all of the above. Make sure there is reason and understanding behind what you do and communicate this in a way that your staff can understand and delivery on..
To all my friends, colleagues and customers have a very merry Christmas and I hope all your dreams for 2016 come true.