Our Journey

The white Tiger journey started in July 2013 with a strap line “Making Quality Count” , this was founded on the work with ISO9001 and QS9000. As a quality professional Angela understood that ISO 9001 needed a holistic approach, to ensure that it gave a competitive advantage, mitigated risk and supported growth. So she set out with a vision to turn the tables and be the person telling entrepreneurs the truth about the principles behind ISO 9001 and how to use it as part of sustainable company growth. To use quality management systems as an integral part of the business way of life not a bolt on as we see all too often these days.

On this journey with enquiries into Quality management systems it became more and more obvious that the priority needing attention was the foundation systems of the business. White Tiger became process improvement specialists, system analysts and developed the brain dump to get companies to deep delve into their process and culture. Providing a high level process map and report on the findings within 48hrs, this became the start of each ISO9001 journey too. The new strapline – ‘Structure for growth’.

During the mapping process each person is interviewed on the customer journey and processes. The more of these that got completed the more the picture became clear on the gaps in communication and people focus within engineering especially. Angela Fumpson developed more mentoring as both a voluntary support role and paid service to ensure that the business teams she worked with got the best results possible. Not just organic growth but planned growth in line with the passion and vision of their people. This is how the ‘Thought partner program’ was born.

Successful companies don’t ignore anything, they innovate and when it works they systemise it. Systems don’t have to restrict, they don’t cause these companies to stand still; they just help make every improvement a habit. However change
needs to be managed and has to involve your team, addressing the why for them.
In turn, this enables the right culture, which inspires people to achieve more than they thought possible. This was the last part of the puzzle – with the best system in the world, if your people are not in the right place personally then performance, leadership and culture is not going to be right.

Angela’s passion is Tigers and looking after our planet so that many more species like this do not no disappear forever. This was the reason for donating to the David Shepherd Foundation from her book “A Business Journey for Tigers” and running inspiration speaking events “Tiger Talks”.