We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This notice was last updated on Monday March 22nd, 2021 and complies to the UK GDPR, underpinned by the Data Protection Act (2018) and ICO (Information Commissioner’s Office), and covers post-BREXIT regulatory compliance.
Scope & Responsibilities
Our scope is all data subjects, whose personal data is collected, in line with the requirements of the UK GDPR.
The Data Protection Officer (DPO) is responsible for ensuring that this notice is made available to data subjects prior to White Tiger Quality Management & Business Improvement Ltd collecting/processing their personal data.
All Employees/Staff of White Tiger Quality Management & Business Improvement Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their personal data is secured.
Who we are
White Tiger Quality Management & Business Improvement Ltd is a mentoring & business improvement service based in Bristol. The White Tiger mission is to enable companies to carry out their processes more efficiently with the quality management and improvement support they need at the right cost for the company. We aim to develop lasting relationships built on trust and satisfaction giving expert knowledge that can be taken forward on a continuous improvement journey.
White Tiger Quality Management & Business Improvement Ltd, collects, uses and is responsible for certain personal information about you.
When we do so we are regulated under the UK General Data Protection Regulation, which is underpinned by the Data Protection Act (2018)
We are responsible as the ‘data controller’ & ‘data processor’ for all personal information collected for the purposes of those laws. The Data Protection Officer (DPO) is Angela Fumpson, White Tiger Quality Management & Business Improvement Ltd, Redwood House, 65 Bristol Road, Keynsham, Bristol, England, BS31 2WB.
White Tiger Quality Management & Business Improvement Ltd can be contacted via email at info@white-tiger.co.uk or by phone on 0117 379 0039.
The personal information we collect and use.
Lawful basis for processing of personal data:
The lawful bases for processing are set out in Article 6 of the UK GDPR. At least one of these must apply whenever White Tiger Quality Management & Business Improvement Ltd processes your personal data:
- Contract – the processing is necessary for White Tiger Quality Management & Business Improvement Ltd to fulfil the obligations of an agreement or contract for the provision of a business improvement service. Both parties would be provided with a signed copy of the contract and a copy of this privacy notice.
- Consent – the individual has given clear consent for White Tiger Quality Management & Business Improvement Ltd to process their personal data for a specific purpose. The individual has the right to object and the right to withdraw consent.
- Legal Obligations – the processing is necessary for White Tiger Quality Management & Business Improvement Ltd to meet the requirements of a UK law and/or regulatory compliance. White Tiger Quality Management & Business Improvement Ltd will identify the source for obligation (e.g., Data Protection Act 2018) and explain why your personal data is required to meet such obligations.
You can find more about the UK GDPR lawful bases here or by visiting www.ico.org.uk
How we use your personal information
White Tiger Quality Management & Business Improvement Ltd uses your personal information:
- To pre-qualify which of our products & services are suitable for your requirements (e.g., providing estimates, quotations, proposals)
- To provide and maintain our services (e.g., provision of contracts, engagement letters, emails, calls)
- To notify you about changes to our services (e.g., direct communications through secure & trusted White Tiger Quality Management & Business Improvement Ltd communication channels)
- To allow you to participate in any interactive features of our services when you choose to do so (e.g., video meetings, webinars, personal development practices)
- To provide customer care and support (e.g., after sales support and contract renewal)
- To detect, prevent and address technical issues (e.g., Google Workspace and our Insightly Inc CRM)
- To produce invoices & documentation for our services (e.g., VAT invoices, Direct Debit mandates)
- To monitor the analysis/usage of the services (e.g., non-personal data via Google Analytics in relation to White Tiger Quality Management & Business Improvement Ltd website).
- To provide compliance with all legal requirements of England & Wales (e.g., Data protection legislation)
Information collected by us
While providing our services White Tiger Quality Management & Business Improvement Ltd collects the following personal information when you provide it to us:
- Names and, contact details (e.g., contact names, email addresses, contact numbers)
- Financial details (e.g., bank account names, sort codes & account numbers for processing of invoices, customer payments, etc.)
- Addresses (e.g., business addresses & other nominated addresses)
Who do we share your personal information with?
White Tiger Quality Management & Business Improvement Ltd may share certain personal details with our approved specialist software and services providers, in addition to any required legal bodies both in the UK and USA. We use Insightly for our CRM and their server & HQ is based in California, USA.
California is one of a few US States that has a privacy law, and it is called California Consumer Privacy Act (CCPA) and covers privacy advice for consumers. Our CRM provider Insightly Inc adheres to all requirements of this legislation, as set out by the state government, with regards to the protection of personal data.
We would always inform you ahead of acting on any instructions to proceed with any of our services, should your personal data be stored on our online CRM, by way of this privacy notice and/or a contract.
This data sharing enables White Tiger Quality Management & Business Improvement Ltd to supply the above documented services to you in a professional and timely manner, whilst undertaking quality control & regulatory compliance procedures. Furthermore, it ensures compliance with all necessary UK GDPR & Data Protection Act (2018) lawful requirements.
White Tiger Quality Management & Business Improvement Ltd will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
Whether information must be provided by you, and if so why?
The provision of certain personal data including (but not limited to) contact name, email address, telephone number & certain financial information is required from you. This enables White Tiger Quality Management & Business Improvement Ltd to provide our quality management and business improvement services to you.
We will inform you at the point of collecting information from you, whether you are required to provide this and any other additional information to us.
How long will your personal information be kept?
- We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- We will hold your personal data, including but not limited to, name, address, and contact details for the duration of your contracted agreement with White Tiger Quality Management & Business Improvement Ltd plus 12 months after any contract end date, to facilitate after sales support.
- Details of retention periods for different aspects of your personal data are available in our Document Destruction & Retention Policy which you can request from us by contacting us.
- Any personal data held in hard document copy is securely stored pre-destruction after use and is destroyed with a Certificate of Destruction in line with our UK GDPR Document Destruction & Retention Policy.
Reasons we can collect and use your personal information
White Tiger Quality Management & Business Improvement Ltd collects your personal data to enable us to provide our business improvement services to you.
White Tiger Quality Management & Business Improvement Ltd may also contact you by email, phone, video call or letter in line with the service you have paid for. We may occasionally email you or send a letter about something relevant to the service you have paid for.
Furthermore, we may email you to inform of company updates and items of interest via our official channels.
Your rights
Under the UK GDPR, Data Protection Act (2018) and ICO guidance you have several important rights free of charge. At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Information Commissioner’s Office (ICO) on individuals rights under the UK General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Call, email, or write to us in the first instance.
- Let us have enough information to identify you,
- Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- Let us know the information to which your request relates
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator (e.g., ICO) of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Cookies
We use cookies to collect, store and share bits of information about your activities when you use our website.
Cookies do different things, like letting you navigate between pages quickly and generally improving your experience of a website. If a website does not use cookies it will think you are a new visitor every time you move to a new page on the website – for example, when you enter your login details and move to another page it will not recognise you and it will not be able to keep you logged in.
White Tiger Quality Management & Business Improvement Ltd only uses non-personal data essential cookies on this website to track the performance of the website via Google Analytics. This non personal data helps us to understand how to improve the website content for the benefit of all users. If you want to block cookies, then you can do this through your browser via the help function. You can also visit www.aboutcookies.org for further guidance.
How to complain
We hope that we can resolve any query or concern you raise about our use of your personal data. The UK General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office (ICO) who may be contacted here or by telephone on 0303 123 1113.
Changes to this privacy notice
This privacy notice was last reviewed and published on Monday March 22nd, 2021. White Tiger Quality Management & Business Improvement Ltd is a UK based company, registered in England & Wales, under company registration number 08614141. We only trade with UK based data subjects. We may change this privacy notice from time to time, when we do, we will inform you via email and/or our company website.
How to contact us
Please contact us if you have any questions about this privacy notice or the information, we hold about you. The Data Protection Officer (DPO) is Angela Fumpson. If you wish to contact us, please send an email to info@white-tiger.co.uk or write to White Tiger Quality Management & Business Improvement Ltd, Redwood House, 65 Bristol Road, Keynsham, Bristol, England, BS31 2WB or call 0117 379 0039.
